Return and Refund Policy

Last Updated: August 12, 2026

At Kaski, we want you to receive your order in satisfactory condition. This Return and Refund Policy explains when returns, replacements, cancellations, and refunds may be available for purchases made through our website.

1. Return Eligibility

You may request a return if the product you received is:

• Damaged during delivery.

• Defective or not functioning as reasonably expected.

• Significantly different from the product you ordered.

• Missing essential parts or accessories that were included with the order.

Return requests must generally be submitted within 7 days of delivery.

Products must be returned in their original condition where applicable, including original packaging, accessories, manuals, tags, and other items supplied with the product.

We may reject a return request if the product has been damaged or altered after delivery due to misuse, improper handling, unauthorized modification, or normal wear and tear.

2. Products Not Eligible for Return

Certain products may not be eligible for return due to their nature, including products that:

• Have been used, damaged, or altered by the customer.

• Are returned without the original packaging or included accessories where these are required.

• Cannot reasonably be resold for hygiene, safety, or other legitimate reasons.

• Are specifically identified as non-returnable on the product page.

Nothing in this section limits any consumer rights that cannot legally be excluded.

3. Wrong or Defective Product

If you receive a wrong, damaged, defective, or materially different product, contact us as soon as possible.

We may ask you to provide:

• Order number.

• Photos of the product.

• Photos or video showing the defect or damage.

• Photos of the shipping package.

• A description of the problem.

We may use this information to verify the claim and determine whether a replacement, return, refund, or another appropriate resolution is available.

4. Return Process

To request a return, contact us at:

Email: workwithvikaspatil@gmail.com
Phone: 9380397719

Please include your order number and the reason for your return request.

Do not send a product back without receiving return instructions from us. Unauthorized returns may not be accepted.

If the return is approved, we will provide the applicable return instructions.

5. Return Shipping

If the product is confirmed to be defective, damaged, incorrect, or materially different from what was ordered, Kaski may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns requested for reasons unrelated to a product defect, damage, or fulfillment error, return shipping costs may be the customer's responsibility where permitted by applicable law.

6. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed using the original payment method where technically possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

7. Cash on Delivery Orders

For eligible Cash on Delivery orders, refunds may be processed through an available electronic payment method.

We may request accurate bank account, UPI, or other payment details necessary to process the refund.

Kaski will not request sensitive banking credentials such as your ATM PIN, card PIN, CVV, or internet banking password to process a refund.

8. Order Cancellation

You may contact us to request cancellation of an order as soon as possible after placing it.

Cancellation requests cannot always be guaranteed because an order may already have been processed, packed, or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

9. Refund Delays

If you have been notified that your refund has been processed but have not received it, first check your bank account or payment provider.

If the refund is still not visible after the applicable processing period, contact your bank or payment provider and then contact us if necessary.

10. Partial Refunds

In certain circumstances, a partial refund may be offered where only part of an order is affected or where permitted under the applicable return arrangement.

Any partial refund will be communicated to the customer before processing.

11. Non-Delivery and Failed Delivery

If an order cannot be delivered because of an incorrect address, incorrect phone number, repeated failed delivery attempts, refusal of delivery, or customer unavailability, the order may be returned to the sender.

If you require the order to be shipped again, additional shipping charges may apply.

Any refund in such circumstances will be considered according to the circumstances of the failed delivery and applicable law.

12. Sale and Promotional Products

Products purchased during a sale or promotional offer may be subject to the same return and refund rules unless additional terms were clearly stated at the time of purchase.

Promotional discounts may not necessarily be refundable as cash and may be subject to the terms of the applicable promotion.

13. Exchanges and Replacements

Where appropriate and available, Kaski may offer a replacement instead of a refund for damaged, defective, incorrect, or materially different products.

Replacement availability depends on product availability and supplier fulfillment.

If a replacement is unavailable, an eligible refund or other appropriate remedy may be offered.

14. Fraudulent or Abusive Claims

Kaski reserves the right to investigate return and refund requests.

We may take appropriate action where we reasonably believe a customer is abusing the return system, submitting fraudulent claims, repeatedly refusing deliveries, or providing false information.

This does not affect legitimate consumer rights available under applicable law.

15. Consumer Rights

This policy is not intended to limit or exclude any rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a consumer with a right or remedy that conflicts with this policy, the applicable law will prevail.

16. Contact Us

For return, refund, replacement, or cancellation requests, contact:

Kaski

Email: workwithvikaspatil@gmail.com
Phone: 9380397719
Address: Near Krishna Factory, Athani, Belagavi, Karnataka – 591304, India

When contacting us, please include your order number to help us process your request efficiently.