Shipping policy

Shipping Policy

Last Updated: August 12, 2026

At Kaski, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Availability

We currently ship orders to locations within India.

Delivery availability may depend on the serviceability of your PIN code and the availability of our logistics partners.

2. Order Processing Time

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

If there is a significant delay in processing your order, we may contact you using the contact information provided during checkout.

3. Estimated Delivery Time

After your order has been processed and dispatched, the estimated delivery time is generally:

5–10 business days

Delivery times are estimates and are not guaranteed.

Actual delivery time may vary depending on your location, courier availability, supplier processing, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.

Remote and difficult-to-reach locations may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Kaski may offer free shipping promotions or other shipping offers. The terms of such offers will be displayed during the applicable promotion.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

If tracking information does not update immediately, please allow reasonable time for the courier system to update.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

Please ensure that:

  • Your shipping address is complete and accurate.

  • Your phone number is correct and reachable.

  • Someone is available to receive the order when required.

  • You respond to calls or messages from the delivery partner.

If delivery fails because the customer is unavailable, provides incorrect information, refuses the shipment, or otherwise prevents delivery, additional charges or restrictions may apply for re-shipping.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information during checkout.

Kaski is not responsible for delivery failures caused by:

  • Incorrect address.

  • Incomplete address.

  • Incorrect PIN code.

  • Incorrect phone number.

  • Customer refusing delivery.

  • Customer being unavailable.

  • Failure to respond to the courier.

  • Any other incorrect information supplied by the customer.

If an order is returned to us because of incorrect information or repeated failed delivery attempts, please contact us regarding the available options.

Additional shipping charges may apply if the order needs to be shipped again.

8. Delayed Deliveries

Although we work to provide timely delivery, delays can occur because of circumstances outside our control, including:

  • Courier delays.

  • Severe weather.

  • Natural disasters.

  • Public holidays.

  • Transportation disruptions.

  • Government restrictions.

  • High order volumes.

  • Operational issues with logistics partners.

  • Remote-area delivery conditions.

A delayed shipment does not automatically qualify for a refund or cancellation.

If your order appears significantly delayed, contact us so we can check the shipment status with the relevant delivery partner.

9. Lost or Damaged Shipments

If your package appears damaged when delivered, please document the condition of the package and contact us as soon as possible.

If an order is confirmed as lost during transit, Kaski will coordinate with the applicable logistics or fulfillment partner to investigate the shipment and determine the appropriate resolution.

Any refund, replacement, or other remedy will be handled in accordance with our Refund & Return Policy and applicable law.

10. Wrong or Missing Items

If you receive a product that is different from what you ordered or an item is missing from your shipment, contact us as soon as possible.

Please provide:

  • Order number.

  • Photos or video of the received package.

  • Photos of the product received.

  • Description of the issue.

  • Any other information reasonably requested by our support team.

We will review the issue and provide an appropriate resolution where the claim is verified.

11. Multiple Products in One Order

If an order contains multiple products, they may be shipped separately depending on product availability, supplier location, fulfillment arrangements, or logistics requirements.

You may therefore receive more than one package for a single order.

Separate shipments do not necessarily mean that any item is missing from your order.

12. Dropshipping and Third-Party Fulfillment

Some Kaski products may be fulfilled directly through third-party suppliers or fulfillment partners.

As a result:

  • Products may be shipped from different locations.

  • Delivery times may vary between products.

  • Packaging may vary.

  • Orders containing multiple products may arrive separately.

  • Tracking information may be provided at different times.

We work with our suppliers and logistics partners to fulfill orders as efficiently as reasonably possible.

13. Cash on Delivery Orders

For Cash on Delivery orders, the customer must pay the applicable amount to the delivery partner when the order is delivered.

Repeated refusal of COD orders or intentional misuse of COD may result in COD being restricted or disabled for future orders.

14. Contact Us

If you have questions about your shipment or delivery, contact us:

Kaski

Email: workwithvikas@gmail.com
Phone: 9380397719
Address: Near Krishna Factory, Athani, Belagavi, Karnataka – 591304, India

When contacting us about an order, please include your order number so we can assist you faster.

15. Policy Changes

Kaski reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

By continuing to use our website after changes are posted, you acknowledge the updated Shipping Policy.