Terms of service

Terms of Service

Last Updated: August 12, 2026

Welcome to Kaski. These Terms of Service (“Terms”) govern your access to and use of the Kaski website, online store, products, and related services (“Services”).

By accessing our website, browsing our products, placing an order, or otherwise using our Services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or Services.

1. About Kaski

Kaski is an online store offering a selection of consumer products to customers in India.

Our products may be sourced and fulfilled through third-party suppliers and logistics partners. As a result, product packaging, branding, country of origin, and fulfillment location may vary depending on the product and supplier.

Kaski reserves the right to add, remove, modify, or discontinue products and Services at any time.

2. Eligibility

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide is accurate, complete, and current.

  • You will use our website only for lawful purposes.

  • You will not use our Services to engage in fraudulent, abusive, or unlawful activities.

If you are purchasing on behalf of another person, you confirm that you have the authority to provide their information and place the order on their behalf.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colors, and other information displayed on our website are accurate.

However:

  • Product colors may appear different depending on your device or screen.

  • Minor differences between product images and the delivered product may occur.

  • Product specifications may change due to supplier or manufacturing updates.

  • Packaging may differ from images displayed on the website.

  • Availability may change without notice.

We do not intentionally misrepresent our products, but we cannot guarantee that every product detail will always be completely error-free.

4. Orders

When you place an order on our website, you are submitting a request to purchase the selected product.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order may be cancelled or rejected in circumstances including:

  • Product unavailability.

  • Pricing or listing errors.

  • Incorrect or incomplete customer information.

  • Suspected fraudulent activity.

  • Delivery limitations.

  • Payment failure.

  • Other circumstances that prevent us from fulfilling the order.

If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our Refund Policy and the payment provider's processing procedures.

5. Prices and Payments

Product prices displayed on our website are subject to change without prior notice.

The applicable price for your order will generally be the price displayed at the time you place the order.

We may offer promotional discounts, coupon codes, or other offers. Additional terms may apply to specific promotions.

We may accept payment methods including:

  • UPI

  • Credit and debit cards

  • Net banking

  • Other online payment methods displayed at checkout

  • Cash on Delivery (COD), where available

You agree to provide accurate and valid payment and billing information.

Kaski reserves the right to refuse or cancel transactions that appear fraudulent, unauthorized, or otherwise suspicious.

6. Cash on Delivery

Where Cash on Delivery is available, customers are expected to accept and pay for their orders at the time of delivery.

Repeated refusal of COD orders, false delivery information, or intentional misuse of COD may result in restrictions on future COD orders.

Kaski may require prepaid payment for future orders from customers with a history of refused, fraudulent, or undeliverable COD orders.

7. Shipping and Delivery

We currently deliver products within India.

Delivery estimates displayed on the website or communicated to you are estimates and may vary depending on:

  • Product availability.

  • Supplier processing time.

  • Courier or logistics partner.

  • Delivery location.

  • Weather conditions.

  • Public holidays.

  • Natural disasters.

  • Government restrictions.

  • Other circumstances outside our reasonable control.

Once an order has been handed over to the applicable shipping or logistics partner, delays caused by that carrier may be outside Kaski's direct control.

If your order is significantly delayed, please contact us using the information provided below so that we can investigate the shipment.

8. Incorrect Address and Undeliverable Orders

Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery information.

Kaski is not responsible for delays or failed deliveries caused by:

  • Incorrect address.

  • Incomplete address.

  • Incorrect phone number.

  • Customer unavailability.

  • Refusal to accept the package.

  • Failure to respond to the delivery agent.

  • Repeated delivery attempts being unsuccessful.

Additional shipping charges may apply where a shipment must be resent because incorrect information was provided by the customer.

9. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Before requesting a return, customers should review the applicable eligibility requirements, return time limits, product conditions, and refund procedure.

Products may be required to be returned in their original condition, with original packaging and accessories, where applicable.

Certain products may be excluded from returns where permitted by applicable law or where the nature of the product makes return unsuitable.

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded.

10. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible.

We may request:

  • Order number.

  • Photographs or videos of the product.

  • Photographs of the packaging.

  • Description of the issue.

  • Other information reasonably required to investigate the complaint.

Do not discard the product or its packaging until the issue has been reviewed if we request that you retain them.

Any replacement, refund, return, or other remedy will be handled in accordance with our Refund & Return Policy and applicable law.

11. Product Use and Safety

Customers are responsible for reading and following applicable product instructions, warnings, and safety information.

Kaski is not responsible for damage caused by misuse, unauthorized modification, improper installation, negligence, or use contrary to the manufacturer's instructions, except to the extent liability cannot legally be excluded.

If a product includes manufacturer-specific warnings or instructions, those instructions should be followed.

12. Third-Party Suppliers and Services

Some products may be sourced, manufactured, packaged, or fulfilled by third-party suppliers.

We may also use third-party service providers for:

  • Payment processing.

  • Shipping and delivery.

  • Order fulfillment.

  • Customer communication.

  • Website functionality.

  • Analytics and other business services.

Third-party providers may have their own terms and policies. Where applicable, their services may be subject to those terms.

13. Intellectual Property

All content appearing on the Kaski website, including text, logos, graphics, images, product descriptions, designs, layouts, and other materials, is owned by or licensed to Kaski or its respective rights holders unless otherwise stated.

You may use the website for personal and lawful shopping purposes.

You may not, without prior written permission:

  • Copy or reproduce website content for commercial purposes.

  • Sell or redistribute our website content.

  • Modify or create derivative works from our protected content.

  • Use our branding or logos in a way that suggests unauthorized affiliation.

  • Scrape, systematically collect, or reproduce website content.

14. Prohibited Activities

You agree not to use our website or Services to:

  • Violate any applicable law or regulation.

  • Commit fraud or facilitate fraudulent transactions.

  • Provide false or misleading information.

  • Attempt to gain unauthorized access to our systems.

  • Introduce viruses, malware, or other harmful code.

  • Interfere with the operation or security of our website.

  • Abuse promotional offers, discounts, or referral programs.

  • Impersonate another person or business.

  • Collect personal information from other users without authorization.

  • Use automated systems to improperly access or extract information from our website.

  • Engage in any activity that could damage Kaski, our customers, suppliers, payment providers, or logistics partners.

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.

15. Website Availability

We attempt to keep our website available and functioning properly. However, we do not guarantee that the website or Services will always be:

  • Available without interruption.

  • Free from errors.

  • Free from technical problems.

  • Completely secure.

  • Available at every location or at all times.

We may temporarily suspend or modify the website for maintenance, upgrades, security reasons, or other operational requirements.

16. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, incorrect product information, pricing errors, availability errors, or other inaccuracies.

We reserve the right to correct such errors and update information at any time.

If an order has been placed based on an obvious pricing or listing error, we may contact you regarding the issue and, where appropriate, cancel the affected order and provide a refund for any amount already paid.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Kaski will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or Services.

However, nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including applicable consumer rights.

18. Personal Information and Privacy

Your use of our website may involve the collection and processing of personal information such as your name, phone number, email address, billing information, shipping address, and order information.

Our collection and use of personal information is governed by our Privacy Policy.

By using our Services, you acknowledge that you have reviewed the applicable Privacy Policy.

19. Communications

By placing an order or contacting Kaski, you agree that we may communicate with you regarding:

  • Order confirmations.

  • Shipping and delivery updates.

  • Payment information.

  • Returns and refunds.

  • Customer support.

  • Other information directly related to your transaction.

Marketing communications, where applicable, may be subject to your preferences and applicable law.

20. Third-Party Links

Our website may contain links or references to third-party websites or services.

Kaski does not control third-party websites and is not responsible for their content, availability, security, policies, or practices.

You access third-party websites at your own discretion and should review their applicable terms and privacy policies.

21. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

22. Governing Law

These Terms shall be governed by the laws applicable in India.

Any dispute relating to the Services shall be subject to the jurisdiction of courts having appropriate jurisdiction, subject to applicable consumer protection laws and the rights available to consumers under applicable law.

23. Consumer Rights

Nothing in these Terms is intended to take away, restrict, or override any rights or remedies available to consumers under applicable Indian law.

Where any provision of these Terms conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.

24. Contact Information

If you have questions regarding these Terms, your order, shipping, returns, refunds, or other concerns, you can contact us:

Kaski

Email: workwithvikas@gmail.com
Phone: 9380397719
Address: Near Krishna Factory, Athani, Belagavi, Karnataka – 591304, India

25. Acceptance

By accessing our website, placing an order, or using our Services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.

Kaski
Near Krishna Factory, Athani, Belagavi, Karnataka – 591304, India
Email: workwithvikas@gmail.com
Phone: 9380397719